Creating Value by Leading with Values

Build High Performance Teams that Wow Your Customers!

Facilitated by Alicia Korten founder of ReNual.

When: October 6, 2011, 8am-4pm
Where: Cambridge Innovation Center on 1 Broadway in Kendall Square.
Cost: Between $80-140 (details here)

We don’t need to tell you how tough the economy is–you feel it every day! How do local businesses survive and even thrive in these challenging economic times? Zingerman’s recently led a workshop for Cambridge Local First that demonstrated concretely how their company is growing by adding value to their products and building a high-performance service-obsessed team that provides extraordinary customer service!

Cambridge Local First is excited to offer another workshop in the Cambridge Trust Business Improvement Seminar Series that will give you practical tools that you can use to strengthen your business the very next day. Alicia Korten founder of Renual and award winning author will facilitate an interactive workshop that will be a game changer for you and your business if you want to:

• Grow your business
• Develop a high-performance team that provides extraordinary customer service
• Identify key ways your company can add value to your products and services
• Develop the foundation for a dynamic marketing campaign
• Re-energize and excite your staff to be more engaged in the success of the business

Alicia has worked with well-known companies like Levi Strauss & Co., Kimpton Hotel & Restaurant Group, Mary’s Gone Crackers and The Longfellow Clubs. She has successfully guided the transformation of company cultures by helping companies manifest their values, purpose and identity, bring out key stories that make the company unique, and deliver on their brand promise.

Great companies begin with great cultures, and great cultures are a product of clearly established values. Entrepreneurs and staff will leave this workshop inspired to take their business to the next level of success. In the workshop you will:

• Identify your core values–both personal and business
• Learn how a clear set of core values can transform your business
• Discover how other companies are using values to drive their success
• See how the company culture and values serve as the foundation for effectively training staff to provide superior customer service

This extraordinary workshop will fill up and is limited to 70 registrants. Don’t miss out, register today and save $30.

When: October 6, 2011
Where: Cambridge Innovation Center on 1 Broadway in Kendall Square.

Pricing	*Members	Non-members
By September 27	$80	$110
After September 27	$110	$140

Take $10 off for the second, third, fourth, and fifth participants from the same business. Participants MUST be from same business for $10 discount.

To purchase more than 5 tickets, please email us at cambridgelf@gmail.com

*Members of SBN, Cambridge Local First, and Somerville Local First

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About ReNual and CEO Alicia Korten

Alicia Korten is an author, Fulbright scholar, speaker and strategist, and is CEO and founder of ReNual LLC.

ReNual helps build game-changing cultures and communications strategies that help companies identify and manifest their core values, identity and purpose, ReNual uses storytelling, creative emergence technologies, focus groups, surveys and retreats to help companies build values, identity and purpose into their day-to-day operations and marketing strategy. Learn more at www.renual.com