Thanks to Cambridge Trust Company for sponsoring our business improvement seminar series workshops.
Cambridge Local First is quickly becoming the go-to place for business improvement ideas. We hold three seminars yearly with the generous sponsorship from Cambridge Trust Company.
In 2010 we held a successful Internet 2.0 workshop which was a hands-on educational program designed to help increase sales through internet marketing.
We also held a seminar on Employment Law which covered topics such as
Stopping Hiring Mistakes at the Door
Documentation and Records Retention: What to Create, What to Keep, and What to Pitch
Top Ten Things Small Business Owners/Managers Need to Know About Employment Law
Please check back for more information on upcoming seminars.
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Upcoming Business Events
Harassment Prevention in the Workplace – Business Improvement Seminar
Harassment Prevention in the Workplace – 3/1/12
Presented by Amy Carlin, of Morgan, Brown & Joy, LLP
CLF is excited to bring back Amy Carlin, of Morgan, Brown & Joy, LLP. as a presenter for the next business improvement seminar sponsored by Cambridge Trust Company.
When: Thursday, March 1, 2012 from 9 am to 11.
Where: CCTV’s new studio space in their community board room in Central Square on 438 Massachusetts Avenue.
Cost: $25 and includes breakfast from Veggie Galaxy!
Why:Harassment in the workplace poses serious risk to your business. Both corporate and personal liability can result from unlawful harassment. Learn how to prevent sexual harassment and other illegal harassment in the workplace, and what all of your managers and employees should know about keeping your business free of unlawful harassment.
Attendees will learn:
How to implement a harassment prevention policy
What conduct and behaviors can be construed as workplace harassment
What the legal consequences are of harassment in the workplace
How to develop internal procedures for reporting and investigating conduct that is or is perceived as harassment
Purchase Tickets
Tickets are $25 and can be purchased securely through Google Checkout. If you’d like to purchase more than 4 tickets, email cambridgelf@gmail.com.
Creating Value by Leading with Values
Build High Performance Teams that Wow Your Customers!
Alicia Korten, founder of Renual and award winning author, will facilitate an interactive workshop that will be a game changer for you and your business
We don’t need to tell you how tough the economy is–you feel it every day! How do local businesses survive and even thrive in these challenging economic times? Zingerman’s recently led a workshop for Cambridge Local First that demonstrated concretely how their company is growing by adding value to their products and building a high-performance service-obsessed team that provides extraordinary customer service!
Cambridge Local First is excited to offer another workshop in the Cambridge Trust Business Improvement Seminar Series that will give you practical tools that you can use to strengthen your business the very next day. Alicia Korten founder of Renual and award winning author will facilitate an interactive workshop that will be a game changer for you and your business if you want to:
Grow your business
Develop a high-performance team that provides extraordinary customer service
Identify key ways your company can add value to your products and services
Develop the foundation for a dynamic marketing campaign
Re-energize and excite your staff to be more engaged in the success of the business
Alicia has worked with well-known companies like Levi Strauss & Co., Kimpton Hotel & Restaurant Group, Mary’s Gone Crackers and The Longfellow Clubs. She has successfully guided the transformation of company cultures by helping companies manifest their values, purpose and identity, bring out key stories that make the company unique, and deliver on their brand promise.
Great companies begin with great cultures, and great cultures are a product of clearly established values. Entrepreneurs and staff will leave this workshop inspired to take their business to the next level of success. In the workshop you will:
Identify your core values–both personal and business
Learn how a clear set of core values can transform your business
Discover how other companies are using values to drive their success
See how the company culture and values serve as the foundation for effectively training staff to provide superior customer service
This extraordinary workshop will fill up and is limited to 70 registrants. Don’t miss out, register today and save $30.
*Members of SBN, Cambridge Local First, and Somerville Local First
About ReNual and CEO Alicia Korten
Alicia Korten is an author, Fulbright scholar, speaker and strategist, and is CEO and founder of ReNual LLC.
ReNual helps build game-changing cultures and communications strategies that help companies identify and manifest their core values, identity and purpose, ReNual uses storytelling, creative emergence technologies, focus groups, surveys and retreats to help companies build values, identity and purpose into their day-to-day operations and marketing strategy. Learn more at www.renual.com
Employment Law Breakfast Series – “Top 10 Common Wage & Hour Mistakes”
Top 10 Common Wage & Hour Mistakes was a great success.
Cambridge Local First continues to provide workshops that our members and friends love! Thank you for your participation!
Top Ten Common Hour and Wage Mistakes that Employers Make
(and how to avoid them!)
with Amy Carlin of Morgan, Brown & Joy, LLP
Tuesday, May 3rd — 8:00-10:00 am
Where: Cambridge Historical Society on 159 Brattle Street [map]
Cost: $25 – includes breakfast
We sold out the first of our breakfast sessions on Employment Law. Our speaker, Amy Carlin, once again entertained and educated us on the aspects of law every small business owner and manager should be aware.
Expect to learn:
Federal and state wage laws that apply to your business, and the most common employer violations
The difference between an employee and an independent contractor
Workplace policies to prevent wage and hour violations
ZingTrain – “The Art of Great Customer Service”
March 29, 2011 - 8am-4pm
Zing Train Customer Service Workshop Sold Out!
Cambridge Local First continues to provide workshops that our members and friends love! Thank you for your participation!
In partnership with Cambridge Trust and the Sustainable Business Network (SBN), CLF is bringing back ZingTrain for a hands-on interactive workshop designed for owners, managers, and front-line staff.
We all know superior customer service is one of the main ways that differentiate local businesses from the chains and big box stores. ZingTrain has established an extraordinary reputation for workshops that are an efficient, effective, and economical way to push your staff up a notch in the never-ending quest to exceed customer expectations and make an unforgettable impression.
ZingTrain is the nationally acclaimed training program that is a part of the Zingerman’s family of companies. It has been featured on the cover of Inc Magazine and is one of the companies profiled in Small Giants written by Inc Magazine editor, Bo Burlingham. Paul Saginaw founded Zingerman’s twenty-five years ago in Ann Arbor, Michigan and he and his associate Ann Lofgren will be co-leading this dynamic and interactive workshop.
When: Tuesday, March 29, 2011
8:00 am to 4:00 pm Where: Cambridge Innovation Center on 1 Broadway in Kendall Square.
